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Richard Merrell's career in Quality System Management
includes successful assignments as ISO 9000 Project Manager; Quality
System Management Representative, Lead Internal Auditor and Document
Control Manager in the electronics and medical device manufacturing
industries. Richard has coordinated the efforts of international
management teams toward the common goal of ISO 9002 and EN 46002
certification, ultimately leading to the coveted CE Mark for numerous
In addition to his Technical Writing expertise,
Richard's experience incorporates a wealth of knowledge in a wide
variety of writing disciplines, including Technical Editing; Quality
System Documentation; Corporate Communications; Copy writing; Public
Relations and Investment Research Reporting. A skilled proofreader and
grammarian, Richard's creativity, attention to detail and high level of
organization has led him to author numerous short stories, poems and
articles published by various magazines, newspapers, and university
press publications around the country. In addition, Richard is currently
putting the finishing touches on his first novel.
Technical writing and editing
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Richard's technical writing experience has been
acquired through positions held as Software Manufacturing Lead, Quality
Assurance Specialist, Document Control Manager, Quality System
Management Representative and Manager of Technical Affairs. These
responsibilities require the use of many different styles of technical
writing under tight deadlines and at an extremely high level of
accuracy. While Richard's background lies mainly in electronics and
medical device manufacturing, he has served as a technical writer and
editor in a wide variety of industries.
Richard's technical background, combined with his
superior writing and editing skills, gives him the unique ability to
take even the most technical information and present it in a manner that
is easy to understand. Richard's many accomplishments in the field of
technical writing include:
Writing numerous end-user instructions for a wide
variety of software packages.
Writing numerous inspection and test instructions for quality
assurance departments. These instructions consist of detailed,
step-by-step procedures for the visual inspection and functional
test of a wide range of electronic assemblies and sub-assemblies.
Writing numerous modification instructions for
the national repair center of a leading electronic manufacturing
company. These instructions were generated using information
provided through Engineering Change Orders (ECOs), and explained in
detail how to modify a particular piece of equipment per the ECO.
Creating and maintaining a monthly ECO
Configuration Report, which was used internally as a means by which
to quickly review complete revision histories for each product
developed or marketed by the company. This included more than 500
Creating and maintaining monthly Average Outgoing
Quality (AOQ) Reports, which included Vendor Quality trend charts to
inform vendors of their product's incoming inspection results as
well as a detailed list of rejected products and reasons for
Creating and maintaining a monthly Customer
Complaint Tracking Report, used internally by top management to
determine the best methods by which to rectify customer complaints
and prevent their recurrence.
Creating and maintaining a weekly Software
Revision Control Log, used internally as a means by which to quickly
review complete revision histories for each set of software
developed by the company.
Writing a Software Manufacturing Training Guide
for the software manufacturing department. This document was used by
new and/or inexperienced personnel to quickly become a productive
team member within the Software Manufacturing department.
Writing and editing numerous quality system
procedures and work instructions for leading companies in a wide
range of industries, including electronics and medical device
Designing numerous product catalogs, accountable
for their layout and technical correctness.
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April 1997 to Present - Quality System
Hired as Document Control Manager, Richard's
expertise in writing, editing and processing Quality System
documentation was quickly recognized by top management. As a result,
Richard was entrusted with leading the ISO 9000/EN 46000 implementation
project for a leading medical device manufacturing company. Richard also
assumed the additional responsibilities of Quality System Management
Representative and Lead Internal Auditor. He was ultimately responsible
for overseeing the implementation of the company's entire quality
With his creativity, leadership and organizational skills quickly
recognized by top management, Richard took on increasing
responsibilities for marketing functions such as developing the
company's Internet order processing campaign; initiating various public
relations projects; creating and editing the company's various product
catalogs for layout, readability and technical correctness; and writing
the company's 1998, 1999 & 2000 Annual Reports and Corporate Profiles.
Additionally, Richard was given complete creative freedom to design
product marketing materials such as booklets, brochures and fliers. As a
result of the positive impact these materials had on the company, the
position of Sales & Marketing Projects Manager was created for Richard
in order for him to continue his superior work in that area.
recognizing his continued outstanding performance in all areas of
responsibility, top management promoted Richard to the position of
Manager of Technical Affairs. As a result, Richard is responsible for
ensuring the operating efficiency of Quality Assurance departments in
the United States and Mexico facilities, in addition to his
responsibilities described above.
March 1999 to Present - Investment Research Writer
Working as an independent contractor, Richard has
written numerous stock buy recommendations for the purpose of increasing
the stock price of undervalued companies. These reports include an
investment thesis, industry overview, company overview, recent
developments within the company, and an overview of products and
services. Richard has written for a number of investment banking firms,
through which he has covered such high-profile companies as Hansen's
Natural; Paxson Communications (PAX TV); Orlando Predator's
Entertainment (Arena Football); California Lifestyles, Inc. (Baywatch
Footwear); Carbite Golf; Xybernaut Corporation (Wearable Computers) and
Jarrett/Favre Driving Adventures.
1995 to 1997 - Quality Assurance
Richard spent two years as Quality Assurance
Specialist for a leading electronics manufacturing firm, and was
responsible for the flow of all documentation through the Quality
Assurance department. He was promoted from the position of Software
Manufacturing Lead upon earning his Bachelor's degree in communications.
Richard completely defined the position to fully utilize his knowledge
of quality system functions, superior writing skills and technical
1993 to 1995 - Software Manufacturing Lead
From 1993 to 1995, Richard held the position of Software Manufacturing
Lead, and was responsible for programming various types of custom-made
firmware. He was promoted from the position of Quality Assurance
Inspector upon earning his A.S. in computer electronics technology.
Richard completely defined the position to utilize the knowledge he
gained while pursuing his A.S. degree. His excellent work habits and his
natural leadership abilities helped Richard excel at this position.
1991 to 1993 - Quality Assurance Inspector
Richard's two-year stint as Quality Assurance
Inspector helped him gain valuable experience in performing in-process
and incoming inspection on a wide range of electronic and mechanical
assemblies and sub-assemblies for acceptance into Finished Goods
inventory. Richard's knowledge and experience in the field of
electronics technology includes digital and analog theory,
troubleshooting electronic assemblies and subassemblies, including
personal computers, to component level, programming firmware such as
EPROMS, EEPROMS, PAL's, and PLCC's, and developing test beds for a wide
range of electronic assemblies and subassemblies for the incoming
inspection process. This experience allowed Richard to gain invaluable
knowledge of the electronics field.
Other areas of expertise
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Sales, Marketing &
As Sales and Marketing Projects Manager, Richard
is responsible for communicating highly technical information to a
general audience through the development of user-friendly product
catalogs, brochures and other literature that highlights the benefits of
products and services. Richard's many accomplishments in this area
Developing and implementing
Internet Ordering Program, which involved creating a direct
marketing campaign to highlight the benefits of ordering products on
the company's Website. This included creating a proposal to the
president of the company to outline the advantages of such a
campaign, designing relevant brochures and fliers, and creating
targeted e-mail promotions to prospective and existing clientele.
Implementation of this project resulted in the company's largest
clients conducting all transactions with the company via the
Developing specific sales &
marketing literature in accordance with the marketing plan.
Developing and implementing
advertising ideas and campaigns.
Developing sales themes that
assist in achieving the company's sales goals.
Assisting in the design and
implementation of quarterly direct marketing campaigns.
Assisting the international sales
department with specific sales and marketing programs.
Responsible for maintenance of all
department computers, printers, software & photographic equipment.
As Document Control Manager, Richard has developed
and implemented several document control systems, including establishing
and maintaining document control departments in U.S. and Mexico
facilities. Richard is responsible for writing, editing, formatting,
revision control, approval routing and physical and electronic filing of
all quality system documentation.
During his career, Richard has designed, written
and edited a wide variety of business literature, including:
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B.A. Communications - National University, San
Diego, California, 1996
Certificate - The Institute of Children's Literature, Redding,
A.S. Computer Electronics Technology - Coleman
College, San Diego, California, 1992
Certificate - Computer Electronics Technology
Coleman College, San Diego, CA (Graduated Magna Cum Laude), 1991
United States Army Veteran